Public Involvement Report
Public Involvement Administrator
The Public Involvement Administrator (PIA) has an
agencywide focus and is the champion for the PI Plan and program. The
PIA is a resource for the Public Involvement Liaisons (PILs) in the Districts.
The PIA also supervises and coordinates with the Headquarters PIL. The
PIA also works closely with the divisions and bureaus at headquarters
to initiate public involvement activities. In short, this position serves
as a communication resource for the agency.
In spring 1999, for instance, the PIA worked with the
KDOT surveyors to develop a brochure about the life of a project and how
the surveyors fit in to the process. The brochure also includes KDOT contact
and phone numbers so customers know where to call for additional information.
The surveyors have distributed several hundred of the brochures to the
The PIA also makes sure that KDOT employees are trained
to understand their role as KDOT Ambassadors or representatives. This
is done through formal training seminars at New Employee Orientation,
Supervisory Training, and other division or bureau meetings. Information
is also presented through a monthly column in the KDOT employee’s newsletter.
Another responsibility is to manage the statewide customer
service line, the KDOT Connection. This line has been established to enhance
KDOT’s customer service efforts. The toll-free line routes the customer
to the closest district allowing local KDOT employees to address local
issues. The line is currently in the testing phase and plans are to have
it fully functional by fall of 2000.
| PIA | HQ PILs | PILs
| Other Efforts | Conclusion